LabsMobile Customer Support

Message sending 9

• To which countries is it possible to send SMS?
• Text templates for recurring or frequent messages
• How to schedule sendings for a specific day and time?
• How to customize sendings or campaigns with variables?
• What is the delivery period for an SMS?

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SMS Landing 11

• What is the SMSLanding service?
• What are SMS Landing templates and what are the advantages?
• How to create a new web landing?
• How to customize the design of a web landing?
• How to modify the content or modules of a landing web?

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Contacts and phone database 5

• How to import a database of contacts or mobile numbers?
• What data of a contact can be imported or stored?
• How to export contacts or databases?
• How to update or clean a database?
• What are Contact Groups and what are they for?

Message status and history 6

• Statuses of an SMS message
• What are delivery confirmations?
• What errors can happen when sending SMS?
• How to check the status and data of a sent SMS?
• What does "Destination not allowed" mean and how to solve it?

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Statistics and reports 4

• What information is obtained from each click?
• What are the main metrics and statistics?
• How to export or download the list of sent messages?
• Is it possible to know if an SMS has been read or opened?

Reseller plan 2

• How do I activate my reseller account?
• What are the benefits of a reseller account?

Virtual numbers 3

• In which countries is it possible to request a virtual number?
• What is the Virtual Numbers service?
• How to apply for a virtual number?