Support and help

Instructions on how to obtain help, available resources and incident inquiries.

How and when to get help or support?
These are LabsMobile's support channels: Chat web. Available in and in the WebSMS application. Available during business hours from 7am...
Tue, 8 Aug, 2023 at 10:29 AM
SMS API support resources
These are the resources available on the LabsMobile SMS API: API Versions for sending and managing SMS messages: API POST JSON. Web of specification, doc...
Tue, 13 Jul, 2021 at 2:17 PM
How to check if there is an incident?
It is possible to consult the status of the platform LabsMobile at On this site you can check the availability of the di...
Wed, 26 May, 2021 at 5:51 PM
What do I do if my messages are not delivered?
The first step is to verify if the message or delivery has been processed and/or received by the LabsMobile platform. For this, the following checks must be...
Wed, 26 May, 2021 at 5:52 PM
What to do if there are delays in SMS delivery?
In the normal case, messages should be delivered within 5-10 seconds of being sent. It is possible that there may be delays in message delivery for vari...
Tue, 26 Sep, 2023 at 1:03 PM
What is the KYC process and what is it for?
In the event that our technicians do not have verifiable data or there are suspicions about the data provided by an account at the time of validation (after...
Tue, 26 Sep, 2023 at 1:04 PM