2FA authentication (Two Factor Authentication) is a security measure that consists of verifying the identity or credentials of two different methods.

LabsMobile has considered this measure necessary and indispensable to prevent unauthorized access, protect credits/balance, and preserve the privacy of the information stored.

This type of authentication is optional for accounts in a trial period (without data or recharges). In any other case, any  access to the control panel (WebSMS) must be done through:

  • Username and password.
  • Introduction of an OTP code (One Time Password) of 6 digits valid for one access and with a validity of 30 minutes.

The 2FA code can be sent or queried through the following communication channels:

We establish Email as the default channel and you can change the default channel in the section Security and passwords.

During the authentication process, it is possible to perform a channel change to send the 2FA code (after 60 seconds) and also perform send retries (with a maximum of 5 attempts in 24h).