In the event that more than one user wants to access the same account (shared or multi-user accounts)  the following configurations can be applied:  

  • Subaccounts. We recommend creating user subaccounts and that each user access their account (with their credentials, balance, etc.) and their independent 2FA access. More information about subaccounts at Create and manage subaccounts.

  • Mobile App Google Authenticator. In the event that the account balance, contacts, etc. must be shared, we recommend access with the Google Authenticator application. After installing the app on the mobile phones of each user, it is necessary to add the LabsMobile key by scanning the QR code of the section Security and passwords. From then on, these people will only have to enter the number that appears in the app at the time of access.

  • Multiple email. If there is a limited number of users, a notification email list can be configured (in the section Notification settings) and all notifications (including 2FA codes) will reach all users.

  • Multichannel. The sending of 2FA codes is done by email, SMS and the Google Authenticator app. By assigning a channel or channels to each user, access needs can be met.